Privacy & Consent
Turn live chat and diagnostics consent on or off, delete your account, and send a privacy request about your data.
Overview
Privacy & Consent is where you control the two things Forbidden Finance only does with your permission: sharing details with our live chat provider, and sending anonymous diagnostics. It's also where you can delete your account or ask us for a copy, correction or deletion of your personal data.
You can open it two ways. Go to Settings > Privacy & Consent, or go to Settings > Application Support and tap Privacy & Consent there. Both lead to the same screen.
The screen has four parts, top to bottom:
| Section | What it does |
|---|---|
| In-app live chat (Charla) | Your consent to share chat details with Charla, our live chat provider. |
| Diagnostics & crash reporting | Anonymous crash reports and performance diagnostics. Off by default. |
| Delete your account | A shortcut to the account deletion flow. |
| Privacy request form | Emails a request to our privacy team. |
How to turn live chat consent on or off
Live chat is run by Charla, our support processor. The first time you tap Live Chat, you're asked Start live chat? and told what gets shared: your name and email address, the contents of every message you send, and your IP address and basic device info that Charla collects automatically. Tapping Accept records your consent. Tapping Decline records nothing and no chat starts.
Open Privacy & Consent
Go to Settings > Privacy & Consent.
Find the live chat card
The In-app live chat (Charla) card shows your current status: Enabled, Withdrawn or Not yet enabled.
Flip the switch
Turn it off to withdraw consent. You'll see a confirmation that consent was withdrawn. Turn it on to see the Start live chat? prompt again and tap Accept.
Withdrawing stops new sharing with Charla straight away. It doesn't delete chats you've already had. To have past chat content deleted, email [email protected].
If you withdraw and later tap Live Chat again, you'll be asked for consent again before the chat opens.
How to turn diagnostics on or off
The Diagnostics & crash reporting card controls anonymous crash reports and performance diagnostics that help us fix bugs faster. No financial information, account names or transaction amounts are ever included. It starts Off.
Open Privacy & Consent
Go to Settings > Privacy & Consent.
Flip the diagnostics switch
Turn it on to allow anonymous diagnostics. Turn it off to stop. Turning it off takes full effect the next time the app reloads.
This choice is saved on the device or browser where you make it. If you use Forbidden Finance on more than one device, set it on each one.
How to delete your account
You don't need to send a request to delete your account. You can do it yourself, right in the app.
On the Delete your account card, tap Delete my account. Your data is removed after 30 days, and you can undo the deletion any time in that window. The full process, including the export link you get on the way out, is covered in Delete or Recover Your Account.
How to send a privacy request
Use the form at the bottom of the screen for requests under CCPA, CO CPA, VA CDPA or other state privacy laws.
Pick a request type
Choose one under Request type: Right to know, Right to delete, Right to correct, Right to portability, or Opt out of sale / sharing.
Pick your state
Choose one under Your state: California (CCPA), Colorado (CO CPA), Virginia (VA CDPA), Connecticut (CT), Texas (TX), or Other / federal.
Add details (optional)
Use Details (optional) to say exactly what you want, for example which piece of information to delete or correct.
Send it
Tap Email privacy request. Your email app opens with a message to [email protected], already filled in. Review it and send it from there.
Most requests are answered within 45 days.
Tips
Frequently Asked Questions
Does withdrawing chat consent delete my old chats?
No. It stops anything new from being shared with Charla. To have past chat content deleted, email [email protected].
Can I still get help without live chat?
Yes. Email support is available from Settings > Application Support, or write to [email protected].
Is diagnostics on by default?
No. It's off until you turn it on, and it never includes financial information, account names or transaction amounts.
How long does a privacy request take?
Most requests are answered within 45 days.
Should I use Right to portability or Data Export?
For your financial data, Data Export is quicker because you get the file immediately. Use a request if you want something the export doesn't cover.
Related Articles
Data Export
Download your data as CSV or JSON any time.Delete or Recover Your Account
Delete your account and the 30-day recovery window.Contact Support
Other ways to reach the team.Security Overview
How Forbidden Finance protects your account.Need more help? Email us at [email protected] and we will get back to you.