Login Problems

How to troubleshoot login issues in Forbidden Finance, including password resets, MFA problems, locked accounts, unverified emails, and biometric unlock failures.

Overview

If you are having trouble signing in to Forbidden Finance, the issue usually falls into one of a few categories: forgotten password, MFA (passkey or authenticator) not working, email not verified, or biometric unlock failing. This guide walks through each scenario with specific steps to get you back into your account.

I Forgot My Password

Go to the login screen

Open Forbidden Finance and tap Forgot Password below the password field.

Enter your email address

Type the email address associated with your account. Tap Send Reset Link.

Check your inbox

Look for a password reset email from Forbidden Finance. If it does not appear within a few minutes, check your spam or junk folder.

Create a new password

Tap the link in the email and create a new password. Your password must include at least one uppercase letter, one lowercase letter, one number, and one symbol.

Return to the app and sign in with your new password.

If you have a passkey set up, you can bypass the password entirely by tapping "Sign in with Passkey" on the login screen.

My Passkey Is Not Working

If the passkey prompt does not appear or fails:

Make sure your device supports passkeys. Passkeys require iOS 16+, Android 9+, macOS Ventura+, or a compatible desktop browser (Chrome, Safari, Edge, Firefox).
Check that biometrics are set up on your device. Passkeys rely on Face ID, Touch ID, fingerprint, or Windows Hello. If your device biometrics are disabled or not configured, the passkey cannot authenticate.
Try a different browser. On desktop, if one browser does not support WebAuthn, try Chrome or Safari.
Re-create the passkey. If your passkey was set up on a device you no longer have, sign in with your password and authenticator app, then go to Settings > Security > Passkeys to remove the old one and create a new passkey on your current device.

My Authenticator App Code Is Rejected

If your 6-digit code is not accepted:

Check your device's clock. TOTP codes are time-sensitive. If your phone's clock is off by even a minute, codes may not match. Go to your device's date and time settings and enable automatic time sync.
Wait for the next code. If the current code is about to expire (the timer is almost at zero), wait for the next 30-second cycle and enter the fresh code.
Make sure you are using the right account. If you have multiple accounts in your authenticator app, verify you are entering the code for your Forbidden Finance account.
Use your backup key. If you saved the text-based secret key during MFA setup, you can add it to a new authenticator app and generate codes from there.

My Email Is Not Verified

You cannot sign in until your email address is verified. If you skipped this step or the verification link expired:

Attempt to sign in

Enter your email and password on the login screen and tap Sign In.

Follow the verification prompt

The app tells you that your email is not verified and offers to resend the verification email.

Tap Resend Verification Email

A new verification link is sent to your email address. Check your inbox (and spam folder).

Tap the verification link

Open the email and tap the verification link. Verification links expire after 72 hours.

Return to the app and sign in with your verified email and password.

My Account Seems Locked

If you see a message indicating your account is locked or too many login attempts have been made:

Wait and try again. Accounts may be temporarily locked after multiple failed login attempts as a security measure. Wait a few minutes before trying again.
Reset your password. If you are not sure of your password, use the Forgot Password flow to set a new one.
Contact support. If your account remains locked after waiting and resetting your password, email support@403fin.io with your registered email address and a description of the issue.

Biometric Unlock Is Not Working

If Face ID, Touch ID, or fingerprint does not unlock the app:

Confirm biometric unlock is enabled. Go to Settings > Security > Biometric Unlock and verify the toggle is on.
Check your device's biometric settings. Make sure your face or fingerprint is still enrolled in your device settings. If you recently re-enrolled biometrics, you may need to toggle biometric unlock off and on again in Forbidden Finance.
Check if your session expired. Biometric unlock only works within an active session. If your session expired (30-minute inactivity or 8-hour cap), you need to sign in with your password or passkey. This is not a biometric unlock failure -- it is normal session behavior.
Restart the app. Force-close and reopen Forbidden Finance, then try biometric unlock again.