Login Problems

Overview

If you are having trouble signing in to Forbidden Finance, the issue usually falls into one of a few categories: forgotten password, MFA (passkey, authenticator, or emailed code) not working, a problem with Google, Microsoft, or Apple sign-in, email not verified, or biometric unlock failing. This guide walks through each scenario with specific steps to get you back into your account.

I Forgot My Password

My Passkey Is Not Working

If the passkey prompt does not appear or fails:

• Make sure your device supports passkeys. Passkeys require iOS 16+, Android 9+, macOS Ventura+, or a compatible desktop browser (Chrome, Safari, Edge, Firefox).
• Check that biometrics are set up on your device. Passkeys rely on Face ID, Touch ID, fingerprint, or Windows Hello. If your device biometrics are disabled or not configured, the passkey cannot authenticate.
• Try a different browser. On desktop, if one browser does not support WebAuthn, try Chrome or Safari.
• Re-create the passkey. If your passkey was set up on a device you no longer have, sign in with your password and authenticator app, then go to Settings > Security > Passkeys to remove the old one and create a new passkey on your current device.

My Authenticator App Code Is Rejected

If your 6-digit code is not accepted:

• Check your device's clock. TOTP codes are time-sensitive. If your phone's clock is off by even a minute, codes may not match. Go to your device's date and time settings and enable automatic time sync.
• Wait for the next code. If the current code is about to expire (the timer is almost at zero), wait for the next 30-second cycle and enter the fresh code.
• Make sure you are using the right account. If you have multiple accounts in your authenticator app, verify you are entering the code for your Forbidden Finance account.
• Use your backup key. If you saved the text-based secret key during MFA setup, you can add it to a new authenticator app and generate codes from there.

My Email Is Not Verified

You cannot sign in until your email address is verified. If you skipped this step or the verification link expired:

My Email Sign-In Code Is Not Arriving

If you tapped Email me a code instead and nothing has landed:

• Check your spam or junk folder. Codes come from Forbidden Finance to your registered email address.
• Do not reuse an old code. Codes expire after 5 minutes. If one arrives late, request a fresh one rather than typing an expired code.
• Mind the request limit. You can request 3 codes in any 15-minute window. Past that, the app asks you to wait.
• Watch your attempts. Three wrong codes in a row locks your account as a security measure.

Signing In with Google, Microsoft, or Apple Is Not Working

• The provider screen does not open, or returns you without signing in. Try again from the sign-in screen. On the web, check that your browser is not blocking pop-ups or redirects for the Forbidden Finance domain.
• You see "an account with this email already exists." That address already has a Forbidden Finance account created a different way, and we never merge two accounts automatically on a matching email address. Sign in with your original method: your password, or the provider you used the first time. If you cannot remember which, email [email protected].
• You keep landing back on "Complete your account." The form has not been submitted successfully yet. Check for a field-level error, most often the access code or a username already in use.
• You are told your email address is not verified. If you typed an email address during Complete your account, it is held until you verify it. Tap the link in the verification email, then sign in with the same provider button again.
• You cannot find the buttons. They are on the sign-in screen, under "or continue with," not on the create-account screen. If you are on create-account, tap Already have an account? Sign In.

My Account Seems Locked

If you see a message indicating your account is locked or too many login attempts have been made:

• Wait and try again. Accounts may be temporarily locked after multiple failed login attempts as a security measure. Wait a few minutes before trying again.
• Reset your password. If you are not sure of your password, use the Forgot Password flow to set a new one.
• Contact support. If your account remains locked after waiting and resetting your password, email [email protected] with your registered email address and a description of the issue.

Biometric Unlock Is Not Working

If Face ID, Touch ID, or fingerprint does not unlock the app:

• Confirm biometric unlock is enabled. Go to Settings > Security > Biometric Unlock and verify the toggle is on.
• Check your device's biometric settings. Make sure your face or fingerprint is still enrolled in your device settings. If you recently re-enrolled biometrics, you may need to toggle biometric unlock off and on again in Forbidden Finance.
• Check if your session expired. Biometric unlock only works within an active session. If your session expired (30-minute inactivity or 8-hour cap), you need to sign in with your password or passkey. This is not a biometric unlock failure -- it is normal session behavior.
• Restart the app. Force-close and reopen Forbidden Finance, then try biometric unlock again.

Tips

Frequently Asked Questions

I cannot find the password reset email. What do I do?

Check your spam and junk folders. If the email is not there, make sure you are entering the same email address you used to create your account. If you still do not receive it, contact support at [email protected].

Can I log in without my authenticator app?

Yes. On the two-factor screen, tap Email me a code instead and we send a 6-digit code to your registered email address. This works even if your authenticator app is gone for good, and it needs no setup. If you have a passkey, "Sign in with Passkey" is the other way in. Contact support at [email protected] only if you have also lost access to your email account. See Email Sign-In Codes.

Why does the app ask me to log in again when I just used it?

Sessions expire after 30 minutes of inactivity or 8 hours total. When a session expires, you need to log in again. This is a security feature, not a bug. See the Session Management guide for details.

I changed my email. Can I still log in with my old email?

No. After changing your email in Settings, you must log in with the new email address. If you do not remember which email is current, contact support at [email protected].

The app shows a blank screen after login. What do I do?

Force-close the app completely and reopen it. If the issue persists, uninstall and reinstall the app. Your data is stored securely on our servers, so reinstalling does not cause any data loss.

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Need more help? Contact us at [email protected].